There may be instances where sometimes the product is not distributed right away due to an occurrence such as an issue with the network environment or a delay in the system while processing.
If this is the case, the product may be automatically distributed momentarily. Please wait a moment and proceed to check again.

If the issue persists despite waiting for some time, please refer to the following and proceed.

■ Procedure
1. Completely close the game and attempt to reconnect.
2. Enter the in-game Shop.
3. Tap the same product amount.
4. Tap the Go Back button on the top left.

If you still cannot check the product with the above procedure, please tap the Inquiry button, fill in the following submission form and send an inquiry for assistance.

※ Inquiry Submission Form
1. Game Nickname or Game ID:
- Your Nickname can be found on the top left side of the main screen. Your Game ID can be found on the bottom of the pop-up that appears after tapping the gear icon at the top right side of the main screen.
2. Date of Payment:
3. Payment Amount:
4. Product Name:
5. Order Number (Transaction ID):
※ Please go to FAQ → "Where can I see the payment detail and the order number?" section for information regarding the Google Order Number (Transaction ID).
※ Order Number (Transaction ID) example: GPA.XXXX-XXXX-XXXX-XXXX
6. Inquiry: Distribute / Cancel

An accurate investigation will be difficult to conduct if the provided information is deemed insufficient. Please make sure to fill in all items.